Shipping policy
Shipping Policy
Thank you for shopping at ElaraWold. This policy outlines the terms and conditions for the delivery of your purchases, including T-Shirts & Tops, Pants & Trousers, and Skirts.
Shipping Method
We offer a single, reliable shipping option for all orders: Standard Shipping. This service is available for every product in our store, ensuring a consistent and straightforward delivery experience.
Shipping Costs
Standard Shipping is a paid service. There are no free shipping promotions or waivers available. The shipping cost is calculated based on the total weight of your order and your delivery address. The exact fee will be displayed at checkout before you complete your purchase.
Processing Time
Orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive a confirmation email once your order has been shipped.
Delivery Time
Delivery times vary depending on your location. Estimated delivery windows are as follows:
- Domestic orders: 5–10 business days after processing.
- International orders: 10–20 business days after processing.
Please note that these are estimates and not guaranteed. Delays may occur due to customs clearance, weather conditions, or other unforeseen circumstances.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery through our carrier’s website. If you do not receive your tracking information within 24 hours of shipment, please contact us at [email protected].
Shipping Restrictions
We currently ship to most countries worldwide. However, some remote areas or regions may be subject to delivery limitations. If your address falls into such a category, we will notify you via email and provide alternative options or a full refund.
Lost or Damaged Items
ElaraWold is not responsible for lost or stolen packages after delivery confirmation. If your package arrives damaged, please contact us within 7 days of delivery at [email protected] with your order number and photos of the damage. We will assist you in filing a claim with the carrier or arrange a replacement.
Returns and Exchanges
For information on returning or exchanging items, please refer to our Returns Policy. Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.
Contact Us
If you have any questions or concerns regarding this shipping policy, please email us at [email protected]. We are here to help.