Refund policy
Refund Policy
At ElaraWold, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your T-Shirts & Tops, Pants & Trousers, or Skirts, we offer a straightforward refund process. Please review the terms below.
Eligibility for Refunds
- Items must be returned within 30 days of the delivery date.
- Products must be unworn, unwashed, and in original condition with all tags attached.
- Footwear, accessories, and sale items are not eligible for refunds unless defective.
- Refunds are processed for the purchase price only; original shipping costs are non-refundable.
How to Initiate a Return
- Contact our support team at [email protected] with your order number and reason for return.
- You will receive a return authorization and shipping instructions within 2 business days.
- Pack the item securely in its original packaging, including all tags and accessories.
- Ship the package using a trackable method. ElaraWold is not responsible for lost or damaged return shipments.
Refund Processing
- Once we receive and inspect your return, we will notify you via email within 5 business days.
- Approved refunds will be issued to your original payment method within 7–10 business days.
- If your refund is delayed or not received, please contact us at [email protected].
Exchanges
We do not offer direct exchanges. If you need a different size or style, please return the original item for a refund and place a new order.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please email [email protected] within 7 days of delivery. We will provide a prepaid return label and process a full refund or replacement promptly.
Non-Returnable Items
- Gift cards
- Final sale or clearance items
- Items returned without prior authorization
Contact Us
For any questions regarding this policy, please email [email protected]. We are here to help.